FAQ

This post is also available in: العربية (Arabic)

FAQ??

1- Do you offer Installment Payment?

At RitaTr, we offer our own installment payment plan to make your purchase process more convenient. Here’s a breakdown of how it works:

Installment Details:
Payment Structure: The installment plan comprises three or six or twelve or twenty four equal payments depending on the amount and the products.
• three or six or twelve or twenty four equal payments
• One month apart between each payment.
• For example: a product for 900 ( 3 installments ) 300 AED due today , 300 AED due after 30 days , 300 due after 60 days.
Interest-Free: Similar to Tabby, our installments are interest-free.
Devices Eligible:
Please note that this option is available for all devices, conditional approval.
How Payments Are Charged:
One-Month Charge: After one month, the second installment will be automatically charged to the original payment method used during the purchase.
Verification Process:
ID Verification: After placing your order, you’ll receive an email requesting an ID verification. The process involves submitting images of both the front and back of your Emirates ID, along with a photo of yourself.
Verification Check: Our team verifies that the submitted ID matches the name on the order. The order will be accepted or declined based on this verification.
Risk Assessment: Additionally, we perform a risk assessment. Even if the ID matches the name, the order may be rejected based on the assessment.
Payment Method for RitaTr Installment:
Supported Cards: You can pay with either a credit or debit card for the RitaTr Installment option.
Failed Verification Process:
Refund Process: In case of failed verification, you will receive a refund in your original payment method within 24-48 hours and it will reflect within 5-7 business days.
Verification Duration:
Processing Time: Verification typically takes 24 to 48 working hours from the time we receive the necessary documents until the approval or cancellation and subsequent refund.
We aim to make your purchase experience as smooth as possible with our installment payment options. If you have any further questions or need assistance, feel free to contact our support team for help. Enjoy a hassle-free shopping experience with RitaTr!
Just a heads-up: we only allow one device per user. If we notice two devices during verification, the second one will be automatically canceled. Thanks for understanding!

2- Do you offer TABBY OR TAMARA?

We unfortunately have no authority over the orders that Tamara / Tabby’s accept or refuse.
However, we would be pleased to propose additional alternatives or insights to facilitate the fulfillment of your order.
• You may want to establish a Tabby account (via their official website) with the same email address or WhatsApp number you provided. This initiative might increase the probability of getting approved by them.
• In case the former undertaking proves to be unfruitful, you may still make payment via credit/debit card or cash on delivery, the latter being non-divisible installments though.

3- Do you offer Invoices?

Yes, at the time of purchase you will receive an email with your receipt and invoice.

4- I have an old device – can I exchange it?

At the moment we do not have the exchange feature however, at RitaTr, we do have the possibility to buy back your device, simply visit this page:

5- How long does delivery takes?

Delivery takes 3 business days from the time of purchase, in case of any delays please allow for 5 business days, or contact us on Contact@RitaTr.com

6- What if my order doesn’t arrive within 4 business days?

We take pride in delivering all orders within a span of four working days. Nevertheless, we acknowledge that there could also be unforeseen circumstances beyond our control that may cause a delay in the delivery of your order. In such an unlikely event, we kindly request that you get in touch with our dedicated customer service team, and we will go above and beyond to ensure that your concerns are resolved swiftly and efficaciously.

7- Can I track my order?

Yes, you can track your order directly on RitaTr website.
You should receive a link with your confirmation email to track your order.
You will need to enter your email address used to place the order and order number.
Please note that it typically takes us to deliver 2 to 4 business days.

8- In case I made a purchase and changed my mind, do you offer refunds?

Yes. We offer refunds. Please read terms and conditions.

9- I received my item damaged, is there exchange?

If the item received is not in the desired condition, please report this issue to us through web form. Please fill in all the required fields and we will get back to you with steps to organize a return and solve your issue. And Yes. We offer exchange, after further investigating and if the damaged item is our fault we will exchange and offer new one.

10- Where do we currently deliver?

We deliver all over GCC countries, including middle east and Asia.

11- I received the wrong device

Our deepest apologies for any inconvenience caused by this issue.
Should such an event occur, we kindly request that you inform us promptly by contacting our support team through the designated web form.
Following your report, our customer representative will promptly get in touch with you to arrange a return. Please rest assured that we will take all necessary measures to expedite the delivery of your correct item in a timely manner.

12- How to Purchase an Extended Warranty?

Upgrade your peace of mind with our Extended Warranty! Easily secure added protection for your purchase by choosing to include it during your order or within a swift 10-minute window after your purchase.
Simply return to our website and effortlessly acquire the warranty, conveniently highlighted for quick access via a notification

13- I am facing issues with my device

Need to Return Something? Here’s How!
Got an item that’s not quite right? No worries! Just make sure to fill out our online claims form within the first 10 days after it arrives. This is super important – if the form comes in late, it might be tricky for us to lend a hand. So, let’s get that sorted ASAP to keep things hassle-free!
12-Month Warranty – Your Safety Net!
All our gadgets come with a 12-month warranty because we believe in the quality of our products. If your device is having a moment, choose “Warranty request” on the form for a free fix. If you’re looking to return your order, simply select “I have received my order and I want to return it.” Easy peasy!

14- Does RitaTr provide a warranty?

We want you to know that all our products come with a standard one-year warranty, just like new items do.
Our warranty policy covers any issues with the product both hardware and software during this time.
Our team is here to replace or fix devices if there’s an issue during the warranty period. But, remember, if the device is damaged due to things like force, water, or other non-manufacturing factors, it’s not covered. And if someone not authorized tries to fix or mess with the device, the warranty won’t apply. You can find more detailed info in our terms and conditions.
Good news! We also offer an extended warranty that can boost your warranty from one year to two, just in case you’re interested!

15- What is covered by RitaTr warranty?

At RitaTr, we’ve got your back with every purchase you make. With our 12-month warranty, you’re covered just like when you buy something new.
Our warranty covers product defects both hardware and software issues during the warranty period. It includes discrepancies in the delivered product and other potential problems.
During the warranty, we’ll sort out repairs or a replacement based on the issue. But, the warranty doesn’t cover damages caused by users, like water or force incidents or LCD damage. Also, if someone unauthorized tampers with the device, the warranty becomes invalid. For more details, check our terms and conditions.

16- What is not covered by RitaTr warranty?

In the rare case that your device has issues, RitaTr has your back. We’ll sort out the return and service through our seller, you need to let us know about the problem within the warranty’s 12-month period. Just keep in mind, that the device can’t have any physical or accidental damage for this to apply.
Exclusions:
Damage caused by liquids won’t be covered.
Normal wear and tear or cosmetic issues that don’t impact device functionality are not included.
Negligence or intentional tampering resulting in damages is not covered.
Loss, deletion, or corruption of stored data.
Repairs or inspections carried out by third parties won’t be covered under the warranty.

17- What is RitaTr refund policy?

We take immense pride in delivering top-notch products to our valued customers. Each product undergoes meticulous inspection, ensuring it meets our quality standards and is packaged with utmost care. Our goal is for you to adore the products you receive.
Sometimes, due to unforeseen circumstances, we might face inventory issues or quality checks that may lead to the unavailability of the product(s) you’ve chosen. In such cases, if your order needs to be canceled, we’ll promptly notify you in advance. For orders made through online payment, refunds will be processed through the original mode of payment upon confirmation by our team. If you’ve used cash on delivery, refunds will be issued via bank transfer.

In the rare instance that you aren’t completely satisfied with your purchase without any inherent issues, you have the option to return the device within the initial 10 days from the delivery date for a ‘Change of mind’. A deduction of 20% + 150 Dirham will be applied, provided there’s no physical damage or misuse. Additionally, the device and all accessories should be returned in the same condition as received.
Upon receiving and inspecting the returned device, our quality check team will ensure a full refund within 14 days if the claim is valid. Otherwise, a deduction of 20% + 150 Dirham will be applied.
If the device shows signs of misuse or if any items are missing, it won’t be eligible for a refund and will be returned in its current state.
To initiate a return within the 10-day policy, please fill out a claims form using the following

18- Returning a device under the 10 days return policy

In the improbable event that you find your purchase unsatisfactory due to the receipt of a flawed device or any such related issue, you may return the undamaged device within 10 days from the delivery date.
To qualify for a return, the item ought to be unused and must be in the same condition as it was received, along with the original packaging.
Upon receiving and inspecting the item by our product team, a full refund will be processed within 14 days if the claim is deemed valid.
If the claim is deemed invalid or if the return is due to a change of mind, a deduction of 20% + 150 Dirham will be applied to the total value of the order.
If misuse is identified in any circumstances, our product team will not accept the return, and the item will be shipped back as is.
To avail of the 10-day return policy, please fill in the corresponding web form available on the following link:

19- How long does it take to get my refund back?

Once our team has confirmed your eligibility for a return, it will take a maximum of 14 days for your refund to be reflected on your original method of purchase.

In case you paid by cash on delivery option, an online transfer would be initiated from our side

20- I want to cancel my order

If you need to cancel your order and it’s not delayed, there might be some charges for the cancellation process to cover our payment gateway fees. But if your order is delayed, no worries we’re happy to help cancel it and issue a refund.
Please note that a deduction of 10% will be applied.
Once the order has been shipped, we’re sorry, but we can’t cancel it from our end. However, if the device doesn’t meet your expectations, our return policy still stands

21- Are RitaTr devices original?

Yes, all Revibe products have been certified by our experts after testing as original. We spend tremendous amount of effort in making sure we avoid any counterfeits when selecting the best suppliers by testing their devices and ensuring they are all original.

22- Are RitaTr devices waterproof?

RitaTr devices are not always waterproof.
Some devices are opened during the refurbishing process so that tests can be conducted by our sellers. This means waterproof sealing cannot be guaranteed.
While our sellers would still do their best to handle these devices while keeping the waterproof feature, we cannot guarantee the devices will be in waterproof condition. Therefore any water damage will void the RitaTr warranty.

23- Does RitaTr product come in a box?

All our products come with a box and a charger.
The box format varies based on the product and the model, not necessarily to be an original box