Terms and conditions

This post is also available in: العربية (Arabic)

TERMS AND CONDITIONS

In compliance with UAE legislation, the website will not offer any services or goods to any nation that has been sanctioned by the Office of Foreign Assets Control (OFAC).
You attest that you understand and agree to be bound by the terms of service set out in the Terms & Conditions below by using RitaTr ‘s ordering system and placing an order. The whole website, as well as any emails and other correspondence between you and RitaTr, are governed by these terms.
Even though RitaTr team or an authorized representative has been informed of the possibility of such damages, under no circumstances shall RitaTr team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data or profit, arising out of the use, or inability to use, the materials on this site. You are responsible for any expenses associated with servicing, repairing, or correcting equipment or data as a result of using materials from this website.
RitaTr disclaims all liability for any consequences that may arise from using our resources. We maintain the right to alter our rates and the way we use resources at any time.

LICENSE

RitaTr authorizes you to download, install, and use the website only in compliance with the terms of this Agreement. This is a limited, revocable, non-exclusive, and non-transferable license.

These terms and conditions govern the relationship between you and RitaTr , the company that provides the RitaTr website and the services that are accessible through it (collectively referred to in these terms and conditions as the ” RitaTr Service”). RitaTr is also known as “us,” “we,” or “our” in these terms and conditions.

By accepting these terms and conditions, you agree to be bound by them. Please do not use the RitaTr Service if you disagree with these terms and conditions. The term “you” in these terms and conditions refers to both the individual you and the organization you represent. Should you transgress any of these terms

Return and Refund Policy

Thank you for purchasing from RitaTr. We are grateful that you enjoy making purchases from us. Additionally, we want your experience researching, assessing, and buying our products to be fulfilling.

Terms and conditions are applicable to transactions at RitaTr, just like they are to any other kind of shopping. We will keep it as brief as our lawyers will let. The most important thing to keep in mind is that by using RitaTr to place an order or make a purchase, you accept the terms listed below as well as the return policy.

A product may be returned if:

• The goods that was sent was not opened and still contained all of its original packing;
• It was a broken or defective product that did not match the one that was advertised on our website.
  Within ten days of receiving your order, you can still return an item for a change of heart. In such scenario, we’ll guarantee a refund to your account as long as the item is undamaged and in its original packing. We reserve the right to withhold a fee in order to cover operating costs. This charge may range from 0% to 25% + 150 AED of the item’s price.

We may nevertheless impose a fee to cover operating costs even if the product is undamaged, unused, and has no obvious scratches or markings despite having been opened in its package. This charge may range from 0% to 25% + 150 AED of the item’s price.
Please note that for items that are not accepted for delivery by the customer we might still deduct a fee corresponding to operational expenses, which is between 0 and 25% + 150 AED of the item price.

Refunds will be issued to your account used at the time of purchase. If you are unable to access the account, it is your responsibility to resolve this issue. RitaTr is not liable for any inability to access the account.

RitaTr Installment Payment Terms

Payment Schedule:

Depending on the total amount purchased from RitaTr , We allow conditional installments for 3 installments, 6 installments, 12 installments and 24 installments.
– The total payment for the purchased renewed device will be split into Three/Six/Twelve/Twenty Four equal installments, that are due monthly.
– Installment 1: Due today.
– Installment 2: Due 30 days from the payment date of Installment 1.
– Installment 3: Due 60 days from the payment date of Installment 1.
Between each installment is 30 days. Shall be paid on time.

Cancellation Fee:

– A 10% cancellation fee will be deducted in case of cancellation or change of mind.

Late Payment Fees:

– A late payment fee will be applied if any installment is not received by the specified due date.
– Late payment fees will range from 50 AED to 500 AED, depending on the number of days the payment is overdue.

Consequences of Non-Payment:

– In the event of non-payment or late payment, the company reserves the right to take legal action to recover the outstanding amount.
– The company may contact the customer’s employer to discuss the outstanding payments, seeking cooperation to resolve the matter.

Legal Actions:

– Failure to make payments may result in legal action being taken against the customer.
– Legal proceedings may include filing a case in the appropriate court to recover the outstanding amount.

Impact on Credit Score and Immigration Status:

– Non-payment or defaulting on installments may negatively impact the customer’s credit score.
– In case of non-payment, the company reserves the right to report the default to credit agencies, affecting the customer’s credit history.
– Additionally, the company may take legal actions that could potentially impact the customer’s immigration status, including the possibility of being denied exit from the country.

Device Locking:

– In case of non-payment or default on installments, the company reserves the right to remotely lock the purchased device until the outstanding amount is settled. The device will be unlocked upon full payment of the outstanding balance.

Contact Information:

– It is the customer’s responsibility to ensure that their contact information with the company is accurate and up-to-date to receive important notifications regarding payments.

Modification of Terms:

– The company reserves the right to modify these payment terms with prior notice.
By proceeding with the purchase and agreeing to these payment terms, the customer acknowledges and accepts the responsibilities outlined herein.

Your Consent

We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Cookies

RitaTr uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform when you stop using the Service. You acknowledge and agree that if disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our website

RitaTr reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

Updates to Our website

RitaTr may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the website. You agree that RitaTr has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you. You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that RitaTr shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. RitaTr does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Term and Termination

This Agreement shall remain in effect until terminated by you or RitaTr.

RitaTr may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from RitaTr, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer. Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer. Termination of this Agreement will not limit any of RitaTr’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Guidelines for Reviews

When posting a review, you should comply with laws and regulations where you reside and have used the website previously. Your reviews should not contain offensive or discriminatory content, and should not contain references to illegal activity, you should also not be affiliated with competitors when posting negative reviews. You should be aware that you should not leave any false or misleading statements or encourage others to post reviews.

We may accept, reject or remove any reviews in our sole discretion. We have no obligation to screen or delete reviews. We do not assume any liability for reviews posted on our website including any claims, liabilities or losses due to any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

Indemnification

You agree to indemnify and hold RitaTr and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, RitaTr, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, RitaTr provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, , systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither RitaTr nor any RitaTr’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of RitaTr are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of RitaTr and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.

To the maximum extent permitted by applicable law, in no event shall RitaTr or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if RitaTr or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by RitaTr on the Services, shall constitute the entire agreement between you and RitaTr concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and RitaTr.”’s” failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND RitaTr AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

RitaTr reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use RitaTr.

Entire Agreement

The Agreement constitutes the entire agreement between you and RitaTr regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and RitaTr. You may be subject to additional terms and conditions that apply when you use or purchase other RitaTr services, which RitaTr will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by RitaTr, its licensors or other providers of such material and are protected by United Arab Emirates and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of RitaTr, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Agreement to Arbitrate

This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR RitaTr.”’s” INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and RitaTr concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or RitaTr must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: contact@RitaTr.me. RitaTr will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and RitaTr will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or RitaTr may commence arbitration.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of RitaTr without any compensation or credit to you whatsoever. RitaTr and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

Promotions

RitaTr may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.

Condition of Products

We sell both new and renewed electronics on our website. Each product listing clearly indicates whether the item is new or renewed. For our renewed devices, please be aware that they have been previously owned and have undergone a comprehensive refurbishment process to ensure they meet our quality standards. During this process, some parts may be replaced with refurbished parts or non-original equipment manufacturer (non-OEM) parts. We strive to use high-quality parts that match the original specifications, but we do not guarantee that all parts will be OEM. By purchasing from our website, you acknowledge and accept the condition of the product as specified in the listing, and understand that renewed devices may contain refurbished or non-OEM parts.

RitaTr Warranty

The RitaTr Warranty covers all eligible products for a period of one year from the date of delivery. It provides comprehensive coverage for defects in materials and workmanship, excluding misuse and accidental damage. Within the first 10 days of purchase, the RitaTr Warranty covers all components of the product, including the screen. After this initial period, the warranty covers all components except for the screen. Misuse of the product, such as water, physical damage, or unauthorized modifications, voids the warranty. RitaTr Technology FZ-LLC reserves the right to determine the eligibility of warranty claims and may require proof of purchase.

RitaTr Extended Warranty

The RitaTr Extended Warranty extends coverage for an additional year, totaling two years from the date of purchase. This extended warranty provides comprehensive coverage for defects in materials and workmanship, including misuse, up to a maximum value of 1000AED per claim. It covers misuse, including accidental damage, but is limited to one claim per warranty period. Claims exceeding the maximum value of 1000AED will be the responsibility of the customer. RitaTr Technology FZ-LLC reserves the right to determine the eligibility of warranty claims and may require proof of purchase.
General Terms
Both the RitaTr Warranty and RitaTr Extended Warranty are non-transferable and apply only to the original purchaser. Warranty coverage does not extend to accessories or consumable items included with the product. RitaTr Technology FZ-LLC reserves the right to repair, replace, or refund the purchase price of any product covered under warranty. Any repairs or modifications made by unauthorized parties void the warranty. Warranty claims must be initiated through our customer support channels and may require the return of the product for inspection. RitaTr Technology FZ-LLC is not liable for any consequential or incidental damages arising from the use or inability to use our products.
Miscellaneous

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of RitaTr. RitaTr will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. RitaTr operates and controls the RitaTr Service from its offices in United Arab Emirates. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the RitaTr Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the RitaTr Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and RitaTr concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.

Disclaimer

RitaTr is not responsible for any content, code or any other imprecision.

RitaTr does not provide warranties or guarantees.

In no event shall RitaTr be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. RitaTr reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The RitaTr Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. RitaTr is a distributor and not a publisher of the content supplied by third parties; as such, RitaTr exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the RitaTr Service. Without limiting the foregoing, RitaTr specifically disclaims all warranties and representations in any content transmitted on or in connection with the RitaTr Service or on sites that may appear as links on the RitaTr Service, or in the products provided as a part of, or otherwise in connection with, the RitaTr Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by RitaTr or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, RitaTr does not warrant that the RitaTr Service will be uninterrupted, uncorrupted, timely, or error-free.

Contact Us

Don’t hesitate to contact us if you have any questions.

Via Email: contact@Ritatr.com